Privacy Policy

Last Updated: June 30, 2025

Introduction

Eastgate Tours (“we”, “our”, “us”) is committed to protecting your personal data, in line with UK GDPR and Data Protection Act 2018. This policy applies to all personal information collected via our website (www.eastgatetours.com) or through direct communications.

Data Controller

Eastgate Tours

Dept 4911, 196 High Road, Wood Green, London N22 8HH, England

📞 +44 20 8040 4067 • ✉️ info@eastgatetours.com

What We Collect

• Information you provide: name, email, phone, address, booking and travel preferences.
• Automatically collected: IP address, browser/ device info, pages visited, cookies.

How We Use It

• To handle your booking and payments.
• To send you tour reminders, updates, and offers (only with your consent).
• To analyze website usage and improve our services.
• To comply with legal obligations (e.g., tax, anti-fraud).

Legal Basis for Processing

We rely on consent, contractual necessity (booking and delivery), and legitimate interests like service improvement.

Data Sharing

We may share your data with:

• Service partners: tour operators, guides, accommodation—only to fulfil bookings.
• Legal authorities: where required by law.
• Business affiliates: in case of sale or reorganisation.

We do not sell your personal data.

International Transfers

Data shared outside the UK/EEA will be protected via UK adequacy decisions or standard contractual clauses.

Data Retention

We retain your data:

• Booking details: up to 7 years for accounting/tax.
• Marketing contacts: until you opt out.
• Web analytics: up to 2 years.

Your Rights

You have the right to:

• Access, correct, erase your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent (where relevant).
• Lodge a complaint with the UK ICO.

To exercise any rights, contact us at info@eastgatetours.com or +44 20 8040 4067.

Cookies & Tracking

We use cookies to enhance your browsing experience, analyze traffic, and support bookings. You may disable non-essential cookies via your browser.

Security

We apply technical and organisational measures—SSL encryption, access controls, staff training—to safeguard your data.

Updates

We may update this policy occasionally. All changes will be published on our website with the revision date.